ILV Advisers and Eagle Security International supports the international insurance industry with intelligent solutions on the prevention, detection and investigation of fraud, unlawful conduct and other criminal acts.
Our experts have decades of experience as counter fraud specialists. We are specialised in services for German, Romanian, and international insurance companies.
We cover the entire range of counter fraud services for all kinds of insurance business lines. Our operational services include in-house desktop research, direct interviews, damage scene inspections, authority contact management, and surveillance.
In addition to investigative services, we provide consulting on the detection and processing of suspicious claims and investigative know-how seminars. Through our national and international networks, we carry out investigations of suspicious claims nationwide and worldwide.
Particularly when insurers do not yet have an electronic fraud detection system, claim adjusters must be adequately trained to detect suspicious claims. We have explored red-flags and recognition patterns through decades of practical counter fraud work, which we deliver through tailored training seminars.
We define proper interfaces and processes between fraud detection, investigation, and the involvement of external service providers — achieving the best results and keeping costs down. Our experience with more than 350 national and international insurance companies provides a solid foundation our clients can benefit from.
We have transformed decades of practical know-how into comprehensive seminars: case analysis and investigation strategies, desktop and internet searches, sources of information, investigative telephone calls, privacy and compliance, interview techniques and lie recognition, surveillance and undercover operations, international investigations, compliance investigations. We adapt every course to client needs.
A Counter Fraud Coordinator is a senior advisor who is regularly available at specific times as an external in-house contact for claim adjusters — to discuss the chances, strategies, and costs of possible investigations on a given claim. The goal is to sharpen fraud detection rates among adjusters and combine their competencies with the practical experience of our fraud coordinators.
Desktop Research encompasses all investigation techniques: comprehensive internet searches, authority and register requests, database queries, use of proprietary sources, and investigative telephone calls. The scope and depth are scalable, depending on claim reserves and red-flag items.
An On-Site Investigation covers the complete investigation of a suspicious claim: inspection of the damage scene, personal questioning of the policyholder, consecutive interviews of witnesses, and all other relevant field investigations. We also make direct contact with authorities where required.
When investigating a suspicious claim, it is critical to capture information relevant to both compensation and further investigations. Our investigators apply special interrogation competencies and produce written statements signed by the claimant — documents that can serve as substantive evidence in civil proceedings.
Surveillances are particularly effective in cases where there is suspicion that a claimant is exaggerating the impact of injuries. Beyond extensive know-how and practical experience, privacy issues must be carefully considered. We have both the practical experience and the necessary legal knowledge.
Undercover investigations are complex services requiring agents with special experience. A well-executed "pretext" often offers better chances of gaining genuine insight than long-term surveillance alone. Court decisions consistently demonstrate that evidence obtained through undercover operations is accepted, provided proportionality principles are respected.
Our consultants and investigators bring a unique combination of practical experience, academic background, and international network access to every engagement.
Request a Consultation